Complaint form - BMJ Group

Please fill out this form to raise a complaint or concerns about data protection. You do not have to repeat information that is relevant to more than one section

About you

Your full name(Required)

Your email address(Required)

Your telephone number

Please outline their relationship to you, and the data that you think we may hold about them, such as a name, an email address, or information in an article. Please be aware that we may need to contact them in order to check that they are happy for you to raise a complaint on their behalf. We need to verify the identity of anyone making a complaint about personal data. This ensures your information is not shared with by an unauthorised third party.

We need to verify the identity of anyone making a complaint about personal data. This ensures your information is not shared with by an unauthorised third party.

Our first step is always to try to verify your identity using the information you have provided in this form and the details we already hold about you. Please do not send any other identification documents with this form.

We will only ask for additional evidence if we cannot confirm your identity this way. If we need to do so, we will contact you directly. We will explain exactly what we need, and any documents you provide will be securely handled and deleted once your identity is confirmed.

Your complaint

We will need to know:

The type of data you are concerned about (such as "email address", "an article", or "financial information")
Which BMJ Group product, service, team or activity you want to complain about (such as a journal, an event, or human resources)
A timeline of what has happened in relation to your concerns (such as when you first noticed something that concerned you, and whether you raised it before)

Please fill out these sections as best you can. Information that is relevant to more than one question does not have to be repeated.

Please provide a description of your data protection complaint, including a timeline (if relevant)(Required)

Have you previously contacted BMJ Publishing Group about this issue? If yes, please provide details of your previous contact (date, who you contacted, the outcome)(Required)

What resolution are you seeking? (e.g. "I would like my data erased, "I want you to change how data is handled", or "I need an explanation of what happened")

We are committed to making our services accessible to all users. If you have a disability and need any reasonable adjustments to help you with this complaint, please describe these adjustments. You do not have to specify your condition or disability.

If you have previously had an adjustment agreed, please explain which area of the business this was agreed with (e.g. "Human Resources" or "Journals"). If you have a specific person at BMJ Group that you have discussed adjustments with, please provide their details.

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